AM:PM
The agency operations conference
Sep 29-30 2026 . ATLANTA, GA
For agency leaders navigating growth, delivery, AI, and operational chaos.
Most agencies are feeling the pressure right now.
Clients expect faster delivery. Teams are overloaded. Account managers are stuck managing projects instead of growing relationships. Project managers are carrying operational complexity that used to belong to entire departments. Agency owners are still dragged into every difficult client conversation because the systems underneath the work still aren’t strong enough.And now AI is forcing everyone to rethink how agencies actually operate.
AM:PM is a new 1.5 day event for agency owners, account managers, project managers, and operations leaders who want to step back, rethink how their teams work together, and have honest conversations about growth, delivery, AI, communication, and the operational reality of modern agency life.
Voices who've seen it.
Event Hosts
Jenny Plant
Founder of Account Management Skills (AMS), Creative Account Manager Podcast host, speaker, trainer and workshop facilitator, Jenny is regularly invited to speak at global events and deliver workshops for top-performing agencies. Her training at AMS empowers client service professionals to not only retain their clients by strengthening the relationship but to grow their accounts with confidence.
Brett Harned
A consultant, coach, and author with 20+ years of experience leading digital and creative teams. He helps organisations solve people, process, and culture challenges with a strategic, human-centred approach. A longtime voice in the PM community, Brett founded the Digital PM Summit, wrote Project Management for Humans, and shares practical insights at BrettHarned.com.
Featured Speaker
David C. Baker
Widely regarded as "the expert's expert" in the marketing agency world, David has advised over 1,000 entrepreneurial experts through his consulting firm, Punctuation. He's the author of 7 books, including his latest “Selling Your Professional Services Firm”. His insights have been featured in The New York Times, Wall Street Journal and numerous other publications and he's the co-host of the "2Bobs" podcast. Jenny and Brett are delighted to welcome him to AM:PM as a featured speaker.
Agency work is getting harder.
Clients expect more. Teams are stretched thin. Roles are overlapping. AI is changing expectations faster than most agencies can adapt to them. And many organizations are still relying on operational habits that no longer match the way modern agency work actually happens.
AM:PM was built to help agency leaders step back, rethink how their teams operate, and have honest conversations about growth, delivery, communication, operations, and the future of agency work.
What you'll walk away with.
Better operational alignment
Learn how modern agencies are improving collaboration between account management, project management, leadership, and delivery teams without creating more process for the sake of process.
Stronger client relationships
Explore how today’s AMs build trust, lead proactive conversations, and drive growth without sounding like salespeople.
Healthier delivery systems
Understand how modern PMs are evolving into facilitators, connectors, and operational leaders who help agencies reduce chaos and improve accountability.
Practical AI workflows
Explore how agencies can thoughtfully integrate AI into their workflows, communication, operations, and client relationships without losing the human judgment, strategic thinking, and collaboration that great agency work still depends on.
Honest conversations about agency reality
No buzzwords. No performative thought leadership. Just practical conversations about burnout, delivery pressure, operational friction, client expectations, and the future of agency work.
Who should attend.
AM:PM is designed for:
Agency owners
Account managers and client service leaders
Project managers and delivery leads
Operations and studio leaders
Small and mid-sized agency leadership teams
Especially those navigating
Operational growing pains
Overloaded delivery teams
Scope & profitability challenges
AI uncertainty
Communication breakdowns
Increasing client expectations
Operational problems rarely belong to one department.
The strongest agencies create shared language between leadership, account management, and delivery teams.This event is specifically designed to help AMs, PMs, and agency leaders learn together — because operational problems rarely belong to just one department.If your teams constantly struggle with:
handoffs
scope
communication
overloaded teams
delivery tension
unclear ownership
…this event will help you work through those problems together — because operational problems rarely belong to just one department.
The details
EARLY BIRD. THROUGH JULY 31
$1,650
Standard pricing $1,800
1.5 days of programming
Interactive workshops and discussions
Leadership Q&A
Networking happy hour
Coffee, snacks, and lunch
DATES
September 29–30, 2026
location
Monday Night Brewing — The Garage
933 Lee St SW, Atlanta, GA 30310
format
In-person · workshops, talks & Q&A
Your agency does not need
another inspirational conference.
healthier operations
stronger leadership
better collaboration
smarter communication
and fewer people quietly screaming into Slack
AM:PM is built for agency leaders trying to do better work without destroying their teams in the process.
AM:PM
Sep 29-30 2026 . ATLANTA GA
MONDAY NIGHT BREWING