AM:PM
The agency operations conference
Sep 29-30 2026 . ATLANTA, GA
For agency leaders navigating growth, delivery, AI, and operational chaos.
Most agencies are feeling the pressure right now.
Clients expect faster delivery. Teams are overloaded. Account managers are stuck managing projects instead of growing relationships. Project managers are carrying operational complexity that used to belong to entire departments. Agency owners are still dragged into every difficult client conversation because the systems underneath the work still aren’t strong enough.And now AI is forcing everyone to rethink how agencies actually operate.
AM:PM is a new 1.5 day event for agency owners, account managers, project managers, and operations leaders who want to step back, rethink how their teams work together, and have honest conversations about growth, delivery, AI, communication, and the operational reality of modern agency life.
What you'll take back to your agency.
A diagnosis of where growth, client leadership and delivery are falling out of step
Clearer ownership across account management, project management and leadership
Practical approaches to scope, handoffs, client risk and growth opportunities
At least one AI-enabled workflow to test
The opportunity to work through real challenges in the leadership Q&A and peer discussions
A focused set of actions to take back to the team
Voices who've seen it.
Event Hosts
Jenny Plant
Founder of Account Management Skills (AMS), Creative Account Manager Podcast host, speaker, trainer and workshop facilitator, Jenny is regularly invited to speak at global events and deliver workshops for top-performing agencies. Her training at AMS empowers client service professionals to not only retain their clients by strengthening the relationship but to grow their accounts with confidence.
Brett Harned
A consultant, coach, and author with 20+ years of experience leading digital and creative teams. He helps organisations solve people, process, and culture challenges with a strategic, human-centred approach. A longtime voice in the PM community, Brett founded the Digital PM Summit, wrote Project Management for Humans, and shares practical insights at BrettHarned.com.
Featured Speaker
David C. Baker
Widely regarded as "the expert's expert" in the marketing agency world, David has advised over 1,000 entrepreneurial experts through his consulting firm, Punctuation. He's the author of 7 books, including his latest “Selling Your Professional Services Firm”. His insights have been featured in The New York Times, Wall Street Journal and numerous other publications and he's the co-host of the "2Bobs" podcast. Jenny and Brett are delighted to welcome him to AM:PM as a featured speaker.
Agency work is getting harder.
Clients expect more. Teams are stretched thin. Roles are overlapping. AI is changing expectations faster than most agencies can adapt to them. And many organizations are still relying on operational habits that no longer match the way modern agency work actually happens.
AM:PM was built to help agency leaders step back, rethink how their teams operate, and have honest conversations about growth, delivery, communication, operations, and the future of agency work.
Who should attend.
AM:PM is designed for:
Agency owners
Account managers and client service leaders
Project managers and delivery leads
Operations and studio leaders
Small and mid-sized agency leadership teams
Especially those navigating
Operational growing pains
Overloaded delivery teams
Scope & profitability challenges
AI uncertainty
Communication breakdowns
Increasing client expectations
Operational problems rarely belong to one department.
The strongest agencies create shared language between leadership, account management, and delivery teams.This event is specifically designed to help AMs, PMs, and agency leaders learn together — because operational problems rarely belong to just one department.If your teams constantly struggle with:
handoffs
scope
communication
overloaded teams
delivery tension
unclear ownership
…this event will help you work through those problems together — because operational problems rarely belong to just one department.
The details
Agenda:AM:PM is designed around discussion, shared experience and practical problem-solving. There’ll be time to get into the detail, hear from everyone and work through some of the real challenges you’re facing in your agency.Tuesday 29 September
8:30am – Breakfast, coffee and registration
9:00am – Welcome and kick-off with Brett and Jenny
9:25am – Keynote: Patterns, cycles and why this moment isn’t as new as it feels, with David C. Baker
10:15am – Break and table conversations
10:40am – The Modern Account Manager, with Jenny
11:50am – Stretch break
12:00pm – The Modern Project Manager, with Brett
1:10pm – Lunch
2:10pm – AMs and PMs Working Together, with Brett and Jenny
3:20pm – Break
3:45pm – Group discussion: your agency challenges and questions
4:30–5:30pm – Happy hourWednesday 30 September
8:30am – Breakfast, coffee and reconnect
9:00am – Day two framing with Brett and Jenny
9:15am – Account Managers as Growth Drivers, with Jenny
10:30am – Break
11:00am – AI-Enabled Agency Workflows, with Brett
12:30pm – Your actions and commitments
12:45pm – CloseFood and drinks
Breakfast will be provided on both days, including pastries, muffins, fruit, breakfast sandwiches and orange juice. Coffee, espresso drinks, soft drinks and snacks will be available throughout Tuesday and on Wednesday morning.
EARLY BIRD. THROUGH JULY 31
$1,650
Standard pricing $1,800
1.5 days of programming
Interactive workshops and discussions
Leadership Q&A
Networking happy hour
Coffee, snacks, and lunch
DATES
September 29–30, 2026
location
Monday Night Brewing — The Grove
670 Trabert Ave NW, Atlanta, GA 30318
format
In-person · workshops, talks & Q&A
Your agency does not need
another inspirational conference.
healthier operations
stronger leadership
better collaboration
smarter communication
and fewer people quietly screaming into Slack
AM:PM is built for agency leaders trying to do better work without destroying their teams in the process.
AM:PM
Sep 29-30 2026 . ATLANTA GA
MONDAY NIGHT BREWING